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All orders
are accepted for return or exchange within 30 days from receipt
of merchandise.
All returns
or exchanges must be returned with a copy of the original invoice,
in order to ensure accuracy.
Return To:
Plastex Protective Products, LLC.
Returns/Exchanges Dept
661 Pleasant Street
Suite 400
Norwood, MA 02062
Most returns are processed within 2 days of receipt.
We send our check or credit your credit card for the amount of the merchandise
returned.
TO EXCHANGE:
Please follow the above procedure and indicate the item that you want.
We will charge
your account for shipping and any additional merchandise cost that may
be necessary.
Please return with a copy of our invoice and indicate the credit card
you want us to use.
DEFECTIVE MERCHANDISE:
Please follow the above procedure and indicate the problem. We will reimburse
you for your purchase price; as well as the return postage. Our quality
control department will examine the return and make the final determination,
regarding defective
product.
RESTOCKING:
Restocking charges may apply to any returns containing over 100 items.
CUSTOMER SERVICE:
You may call us at 888-PLASTEX or contact us at sales@ppprainwear.com
SHIPPING & SALES TAX:
Most orders are shipped via UPS, therefore please use a street address.
We normally ship most orders on the day the order is received.
SHIPPING
CHARGES:
| Order
Total |
Shipping
Cost |
| $
1.00 -$30.00 |
$7.45 |
| $30.01-
$49.99 |
$9.45 |
| Over$
50.01 |
See Shipping Chart |
| Additional
charges for shipments to Hawaii and Alaska, may
apply. |
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EXPEDITED SHIPMENTS:
Normally, this is not a problem. Please email us at sales@ppprainwear.com with the item number, and location, for a quote.
- Expedited shipping is an available shipping option when you check out. Normally, all orders must be placed by 12.00 noon EST for shipment that day.
- Some orders may be shipped the following day. You must advise us, if you do not accept this option.
- Expedited Shipping is NOT guaranteed until and unless we verify the order and confirm the ship date in an e mail to you.
- We do NOT make deliveries on Saturday, unless prior arrangements are made with us.
- Shipments may arrive later than 4:00 pm, on the delivery date. Actual delivery time is determined by UPS
FOREIGN SHIPMENTS:
Via UPS or US Postal Service
Email us for details and prices sales@ppprainwear.com.
SALES TAX:
Our orders are shipped from Massachusetts which does not have a sales tax
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